The Guest Relations Manager will be the initial and ongoing point of contact with Clientele. The role is characterised by being Client focused, with the full Guest Experience as a roadmap to success. This role will report to the Head of Hospitality.



  • Founded 17 years ago, unique multi-award winning company with high global reach (clientele and employees)
  • The only company to offer a commercial private jet service to the Antarctic continent
  • Renowned for their top end luxury and exclusivity
  • Extremely complex value chain with extraordinarily high logistical expenses that enable transportation to, and accommodation of Guests on the Antarctic continent
  • Highly seasonal business which results in the need for careful planning in both the high and low seasons



  • Managing the shop (online and physical store)
    • Manage stock levels, including ordering of stock;
    • Ensure size curve is updated and managed;
    • Utilise and manage stock program Shopify – upload new stock items and quantities;
    • Branding of stock;
    • Pre-packing orders;
    • Merchandising
  • Serve as the main contact point between WD and Guests, including;
    • Liaise with Sales team to take over communication;
    • Onboarding of all Guests (camp trips, day trips and expeditions)
  • Maintenance of the online program to reflect guest status
  • Managing relationships with external partners – hotels, transfers etc.
  • Procurement and managing of guest gifting
  • Conduct Safety briefings including:
    • Set-up of “Client Experience” venue at WD offices, prepare refreshments etc.;
    • Ensure briefing material is updated and finalised, equipment is ready etc.;
    • Coordination and communication of date and time to Guests
  • Assist in (writing and facilitating/conducting) the On-Ice staff training;
    • Ensure each employee/contractor receives training before they go on ice;
    • Ensure all employees receive the same standard training
  • Assist in curating the Guest Experience in partnership with WD Journey
    • Including Guest logistics and communication



  • Proven track record of ability to be client facing (presentable at all times, confident,
    able to engage at all levels)
  • Dynamic personality and able to uphold the values of WD during any interaction with their niche clientele
  • High level of professionalism
  • Excellent communication skills (verbal and written)
  • Strong project management skills – able to handle multiple priorities and coordinate teams/projects simultaneously
  • Agile and calm, enabling you to quickly and accurately address and resolve conflict and queries
  • Thrives under pressure, shows the tenacity and able to work independently for extended periods of time
  • 6-8 years’ relevant experience in hospitality project management, event management and/or guest relations, managing complex projects
  • Excellent telephone, and online communication presence via Zoom etc
  • Advanced MS Office skills (Pivot tables, graphs and IF statements)
  • Experience in international tourism an advantage (preference will be given to these candidates)
  • Only South African citizens will be considered for the role


Please send your CV, cover letter and include position you will be applying for in subject line to [email protected]

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