- Serves as the main contact for direct communications and interactions with our high end guests via Cape Town and responsible for their entire “guest experience” from the time they leave Cape Town to arrival at luxury site
- Onboarding of all guests across their camps, including day trips and expedition clients
- Maintenance of the online program to reflect guest status
- Updating guest pre-trip comms in collaboration with Sales team
- Managing relationships with external partners – hotels, transfers etc
- Liaison with hotels to confirm briefing venues
- Managing and partaking in briefings
The person:
- 6-8 years’ relevant experience in hospitality project management, event management and/or guest relations, handling complex projects
- Proven track record and outstanding ability to be client facing (polished, confident, able to engage at all levels);
- Dynamic personality and able to hold their own with wealthy international clientele
- High professionalism
- Excellent communication skills (oral and written)
- Strong project management skills – able to multi-task and handle multiple (and conflicting) priorities
- Agile, unflustered and able to problem solve and handle difficult queries and people
- Thrives under pressure, shows the tenacity to keep on going no matter what with little supervision
- Willing to work the hours needed to get the job done (very busy in season, slows down out of season)
- Experience in international tourism an advantage but not essential
- Able to maintain high confidentiality (of our high end clients names and personal information)
- Excellent telephone, and online communication presence via Zoom etc
- Excellent MS Office skills